Cherise Schacter, CSI, CDT
For its October 2014 meeting, the Willamette Valley Chapter of
the Construction Specifications Institute enjoyed having Cherise Schacter, CSI, CDT deliver an excellent presentation on
social networking basics.
I previously described Cherise to readers of SW Oregon Architect as an “absolute dynamo”
and a “real up-and-comer,” though she has now most definitely arrived and is leaving
an indelible mark on CSI. After only three short years as a CSI member, Cherise
is already the Portland chapter president, chair
of CSI’s Certification Preparation Committee, and a member of the CSI Academies
planning team. She is also the undeniable queen of the CSI Krakens. As I’ve mentioned before,
the CSI
Krakens are the loudest cheerleaders of a movement that exemplifies the
collaborative ethos of successful project teams. Any and every CSI member who
wants to likewise join the crusade can become a CSI Kraken.
Undoubtedly,
social networking media are helping to spread the CSI Kraken fever. As Cherise reported, social media have become commonplace means for members of the
AEC industry to communicate and share information and ideas. The bottom line is
that if you’re not already engaged online, you’re definitely behind the curve.
There’s no time like the present to jump in, expand your reach, and grow your
professional network.
Cherise has become an authority on
the topic of online social networking. Her impressive Twitter statistics show
she has tweeted more than 32,000 times, has 1,672 followers, and follows 1,910
others. Her LinkedIn connections number 1,580 professionals.(1) Additionally,
Cherise is a fellow blogger. Her blog—entitled The Voices In My Head—may be new but Cherise displays an innate
knack for writing engagingly about her life, work, and/or her appreciation for
CSI in every post.
Cherise is quick to point out that
she is not a marketing professional. Instead, she has worked for more than 30
years in the AEC industry, presently serving as Standards Coordinator for
Interface Engineering in Portland. In this role, Cherise’s responsibilities
include writing specifications, developing standards, quality assurance/quality
control, and construction contract administration. It is precisely this
background that qualifies her best to talk about the value of social networking
to CSI members.
Cherise is enthusiastic about social
networking because she’s living proof of its benefits. By her own account,
she’s made incredible connections from all disciplines (worldwide), gained
valuable education and experience from the information shared with her, amassed
a wealth of trusted advisors for guidance, and made the most of opportunities
that have taken her career to places she never thought possible. These benefits
have accrued not only to Cherise personally but also to Interface Engineering
as well.
Twitter and LinkedIn are Cherise’s
primary social networking tools, and she focused her talk on these two
platforms. She packed a huge amount of information into a concise, fast-paced
presentation suited to SoMe newbies and old hands alike. I don’t
think of myself as a Twitter and LinkedIn novice, yet Cherise offered tidbits
of invaluable advice about both networking services that were completely new to
me.
Here (borrowing liberally from her Powerpoint
slides) are a few of the key points Cherise made:
About
Social Media Networking:
- Social
media networking is the practice of expanding your business and/or social
contacts by making connections online.
- The
potential is incredible but “potential” means nothing if you don’t do
anything with it.
- If you’re
a beginner, think of social media networking like starting a new school: At
first, you don’t know anybody and have no friends. You attend some classes
and start meeting people. As you meet people, you start associating with
the ones with similar interests. This “school” is worldwide. You can
interact and learn from like-minded professionals you never would have met
any other way.
- Social Media
(SoMe) and social networking have some overlap but are two separate
marketing concepts. SoMe is a format that delivers a message like TV and
radio; it is a system to disseminate information, which everyone can
create and distribute. Conversely, social networking is an act of
engagement. The main purpose of social networking is to connect with other
people. People with similar interests congregate to share information of
mutual interest.
- Social media,
especially Twitter, can be like drinking from a firehouse. Refine your
stream to dictate what you want to read.
- Social
networking is career insurance you can’t afford to be without. It will
help you maintain a robust professional brand. Power your career.
- Social
networking is not the wave of the future; it is here NOW.
About
Twitter:
- Twitter is
micro-blogging, social messaging, news reporting, and social media
marketing.
- There are
more than 645,750,000 active registered users, who generate an average of
58 million tweets per day (9,100 tweets per second!).
- Twitter is
free. The only price is your time and effort.
- Twitter is
instant, quick to use, and can greatly expand your market reach.
- Your
competition is likely already using Twitter, so you should too.
- Twitter
allows you to engage your clients and customers on a regular basis.
- With only
140 characters, each tweet is short and sweet.
- Tweet
Reach = total number of estimated unique Twitter users using the same
search term.
- Exposure =
total number of times tweets about the same search term were delivered to
Twitter streams.
- Impressions
= total number of times a tweet has been delivered to the Twitter stream
of a particular account.
- Hashtags:
Think of hashtags as a TV channel. If you want to find a particular
program, you dial that channel. Same with a hashtag. If you type
#CSIKraken into the search box, it will return all the tweets that include
that hashtag.
- Don’t be
an egghead. People are likely to
ignore you.
- Create a great
bio. People will use this to decide whether to follow you.
- Have a
short, easy username that is easy to type and easy to remember.
- Tweet less
than 140 characters. Leave room for others to reply or retweet.
- What you tweet
about will choose your followers. Post cats—expect cat ladies. Post
construction failures—expect construction professionals.
- Twitter is
not a monologue; it is a social medium. Nobody likes to talk to a wall.
Reply to tweets and participate in conversations.
- Share/promote
others. Share and re-tweet information necessary to your brand or
something you think will be interesting to your followers. People will
remember you for sharing and respond in kind when you tweet something
interesting. CSI has a lot of bloggers who use Twitter to promote
their writing. When you re-tweet them, you drive traffic to them.
- Respond to
others in a timely manner. Engagement only happens if you respond.
- Mind your
manners. Ranting will get you nowhere. Stay away from conflict and
controversial topics. Always be polite and respectful.
- Thank
often. Thank your followers, especially for re-tweets. A small
appreciation tweet can go a long way to building future relationships.
- Get signed
up and get started. Follow people in your area of interest. Spend some
time scrolling through tweets and getting a feel for the conversations.
Remember, you grow slowly on Twitter. It’s all about building
relationships and that takes time. Be patient, be consistent, and engage!
About
LinkedIn:
- LinkedIn
is the world’s largest professional network. It helps connect you to
trusted contacts and helps you exchange knowledge, ideas, and
opportunities.
- LinkedIn
is about finding and being found with other professionals in your
industry. Get in touch.
- LinkedIn
has almost 2 million groups with discussion boards, news boards, and job
postings. Learn and share.
- There are
over 100 million LinkedIn members and growing, over 48 million in North
America alone.
- The
average age of LinkedIn users is 45. The gender of LinkedIn users is
almost evenly split. The average household income of LinkedIn users is
$91,566.
- LinkedIn
helps you to establish and maintain business contacts online, get
introduced to professionals and service providers, recommend colleagues,
and check references.
- LinkedIn
is a forum within which to conduct research. You can receive industry
news, and ask and answer industry questions. LinkedIn provides
opportunities to publish articles or your blog.
- The
fundamental purpose of LinkedIn is to present your professional, rather
than personal image. Don’t confuse the two.
- Search engines LOVE
LinkedIn, which is good for you, because you can control every bit of info
on your profile
Additionally, Cherise provided the following list of helpful
resources regarding Twitter and LinkedIn:
There are critics of social networking who contend its
technology is threatening to dominate our lives and make us less human. What these “nattering nabobs
of negativity” (2) fail
to recognize is how the intelligent use of social media—specifically Twitter
and LinkedIn—can greatly enhance our ability to communicate and share on a
professional level. Let’s not be Luddites and fail to recognize the vast potential
of social media networking. Fundamentally, today’s social
media is a collection of tools that create and support relationships. In this
respect they’re just like the telephone—a tool for and not a usurper of social
interaction.
It’s neither a coincidence nor
insignificant that Cherise and I first became acquainted through Twitter; in
fact, we didn’t meet in person until just this past May at the CSI Northwest
Region Conference in Portland. I truly believe both Cherise and I came to know
each other as well or better as members of CSI’s very active community of
“tweeps” as we might have the old-fashioned way. Seeing Cherise in person for
the first time was actually very much like greeting a good friend I’d known for
many years.
Release the krakens!
Attendance at the October 2014 meeting was the best it has been
in many months. Those who were on hand to listen to Cherise were rewarded with a
perfect primer about the value and potential of social networking. Thank you
Cherise for making the trip down I-5 and sharing your expertise with the
Willamette Valley Chapter! #CSIKrakens rule!
(1)
To compare, I’ve tweeted less than 1,000 times (over the
three-year period since I joined Twitter), have 657 followers, and follow 1,019
people. I have 355 LinkedIn connections.
(2)
I trust the late William Safire would not begrudge my use of
the infamous line he wrote in 1968 for a speech by then vice-president Spiro
Agnew.